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No, general visitors such as family, friends and approved guests do not require a permit. Access will be granted provided they are registered in the Visitor Management System (VMS) and present valid identification upon entry.

No, holiday home guests, valuation inspectors and insurance assessors are permitted entry without a permit, subject to VMS registration and valid ID verification.

No, standard deliveries, including food, courier and parcel deliveries, furniture and appliances (with like-for-like installation), are permitted without a permit. Delivery personnel must be registered in VMS and comply with community access requirements.

Yes, junk removal services are permitted without a permit, provided access is arranged through VMS and all community guidelines are followed. Residents must ensure disposal is handled through authorised third-party providers.

Emergency contractors do not require a permit but must be registered through the Visitor Management System (VMS), with access granted upon verification of the emergency.

Emergency Works : Burst pipes causing flooding, complete power outages, drainage overflow or sewage backflow, gas leaks, door lock failure preventing entry or exit, AC failure posing an immediate health or safety risk, broken glass posing an immediate safety risk and structural damage caused by unforeseen incidents.

Non-Emergency Works : Leaking taps, routine electrical works, routine drain cleaning, gas appliance installation, lock replacement or upgrades, AC servicing or replacement, window replacement and painting, renovations or fit-out works.

Yes, utility providers such as DEWA, DU and Etisalat technicians are permitted entry without a permit, subject to VMS registration and valid identification.

Chiller and gas providers vary by community. Please refer to the community-specific section or contact support for the relevant provider details.

You may contact the service provider directly or raise a request through the community app, where applicable.

No, routine service providers such as cleaning companies, pest control contractors, AC maintenance technicians and handymen carrying out minor works do not require permits. All personnel must be registered in VMS before access is granted.

Yes, housemaids, babysitters and other domestic staff may access the community without a permit, provided they are registered in VMS and carry valid identification.

Yes, prior approval is required for any property modification. Applications submitted through the community app must be made at least 24 hours prior to the intended work date. Applications submitted via email must be made at least 72 hours prior to the intended work date.

The validity period of the issued permit will be specified at the time of approval. Major modifications may require additional approvals from the relevant authorities and supporting documentation.

Required supporting documents and approval requirements are available on your community app.

Yes, prior approval is required for all minor property modifications. Applications should be submitted through your community app before commencing any work.

Certain landscaping and external improvements may be considered minor modifications, subject to approval. Examples include artificial grass installation, villa landscaping and light planter installations.

No, prior approval is required even for internal modifications. Residents must submit their request through the community app before commencing any work.

Yes, only non-structural and non-invasive works are permitted under minor modifications. Structural changes, coring works, façade alterations and works affecting common infrastructure require separate approvals. Examples of works that generally do not require permits include internal painting, routine maintenance activities
and the replacement of existing fixtures on a like-for-like basis. Residents are encouraged to verify requirements through the community app before commencing any work.

Unauthorised works may result in access restrictions, work stoppage and further action in accordance with community regulations.

No, external installations are not permitted without prior approval. Requests should be submitted through your community app.

No, repairs to common property must be coordinated through Community Management. Please contact 800 DUBAICM (382 2426).

The homeowner is responsible for all maintenance and repairs within the property.

Homeowners are responsible for the upkeep of their private gardens, including any irrigation systems within their plot.

Residents are kindly requested to avoid excessive water usage or practices that may impact common areas. Eco-friendly or damp cleaning methods are recommended.

Yes, you may host gatherings within your home, provided they do not cause disturbance, parking congestion or inconvenience to your neighbours. Large gatherings may require prior approval.

You may contact community security, who will attend to the matter and take appropriate action in line with community regulations.

No, personal belongings such as furniture, boxes, bicycles or equipment must not be stored in common areas, sidewalks or driveways.

Visitors should use designated visitor parking spaces, where available. Parking in restricted areas, emergency access routes or on sidewalks is not permitted.

Yes, commercial vehicles, trailers, abandoned vehicles and other unauthorised vehicle types are not permitted within residential areas.

Yes, pets are permitted within your property, provided all community regulations and Dubai Municipality requirements are followed.

Pets must be supervised at all times, kept on a leash in common areas and owners are required to clean up after them.

Residents should arrange collection through an authorised third-party junk removal service.

All waste must be disposed of in designated waste collection areas. Disposal of bulk waste in common areas is not permitted.

Yes, where available. Residents are encouraged to use designated recycling bins and support sustainable waste management practices.

Yes, leasing is permitted in accordance with community regulations and applicable legal requirements.

All signage must comply with community guidelines. Unauthorised signage is not permitted.

Service charges are fees collected from property owners to cover the operation, maintenance, repair and management of common areas and shared facilities.

Service charge statements can be viewed through your community app.

You may view your payment status and transaction history directly through the community app. Alternatively, you may contact our support team for assistance.

Payments can be made conveniently through the community app or portal using a debit or credit card. In select cases, bank transfer options may also be available.

Payment plans may be available, subject to eligibility and approval. Please contact 800 DUBAICM (382 2426) for further information.

Due dates are specified on your invoice or service charge statement.

Please contact 800 DUBAICM (3822426) or email support@dubaiholdingcm.ae for assistance and review.

Yes, a payment confirmation or receipt will be issued upon successful processing of your payment.

Outstanding service charges may result in follow-up actions in accordance with applicable regulations, community policies and governing authority requirements.

Service charges remain the responsibility of the property owner unless otherwise agreed between the owner and tenant.

Please contact 800 DUBAICM (3822426), email support@dubaiholdingcm.ae or submit an enquiry through your community app.

A Property Clearance Certificate (PCC) confirms that all outstanding dues on a property have been cleared.

A Resale NOC is issued during the sale or transfer of a property and confirms that the developer or community management has no objection to the transaction. Both documents are typically required during the sale or transfer process of a property

You may report any concerns through your community app or by contacting 800 DUBAICM.

Yes, amenity bookings can be made via your community app, subject to availability and applicable guidelines.

Please ensure your contact details are updated on your community app.

For further assistance, please contact 800 DUBAICM (3822426) or email support@dubaiholdingcm.ae.

Supporting documents such as Emirates ID or proof of ownership or tenancy may be requested, depending on the type of update.

For assistance, you may reach out to the support team, who will guide you or direct your query to the relevant department.

Residents will receive updates through official communication channels, including emailers, newsletters, the community app and digital platforms. This includes new facilities, retail openings, community initiatives and service enhancements.

Yes, the community is supported by a 24/7 security service. For assistance, please contact 800 DUBAICM (382 2426).

In case of an emergency, please contact the relevant authorities immediately:

Police: 999

Ambulance: 998

Fire: 997

You are also advised to inform community security.